I’ve been in IT for over 20 years. Most of my work has focused on reporting systems, a.k.a. executive information systems, decision support, data warehousing, business intelligence, analytics, etc. No matter what they’re called or what technology is used, a common challenge with these systems is the gap between what people want and what they’re willing to do to get it.
I’m not talking about spending money. In my experience there’s no shortage of funding for hardware, software and people when it comes to pursuing the promise of delivering “actionable information” to decision-makers. But in spite of the enormous investment many companies make in technology, they are often unwilling or unable to make the cultural changes necessary to create quality information and then use it consistently and appropriately.
I’ve recently started a new job (Feb 2010) leading a BI program with a company that’s at the far left hand side of the BI maturity curve – pretty much a blank slate. I thought it would be interesting to document my experiences as they happen. So this blog is about engineering or facilitating the cultural change that’s an essential part of a successful BI program. I hope it’s interesting and useful.